About Us

Principle Activities

Emax Group is a provider customer management services, predominantly in the areas of process and operational change and customer loyalty. Emax offers experienced based expertise and proven business solutions through these service offerings:

 

  • Advice and full service capabilities in business & ICT consulting in customer relationship management, performance improvement and call-centre ‘Design & Build’.

     

  • Unique insight consultancy into the cultural needs of call centre employees, contact centre operations and workforce management.

     

  • Interim and permanent recruitment services through the Emax Trusted Resource Network (EmaxTRN) business solution.

 

  • Distribution, reselling, implementation & consultancy of several award-winning business information tools; 

                         - Information security.
                         - Encryption technology.
                         - CRM.
                         - Knowledge management.
                         - Contact centre optimisation.

 

  • Full service marketing operation to design, build and manage end to end loyalty programmes. 

     

  • Reselling and/or hosting of ‘EmaxLoyalty™’ white-label loyalty platform for single or coalition loyalty programmes.

     

  • Employee Rewards an innovative loyalty program to reward customer services employees to ensure their engagement to their customers and colleagues.