The correct location, design and building of a new contact centre - whether brown-field, green-field or within an existing building - is imperative to the success of a successful call-centre operation.   We will help you avoid some of the pit-falls which can occur when starting a new centre.

In helping you realise the design and build of your contact centre function, we will undertake the following:

• Capacity planning.
• Site location and selection.
• Build you centre check list.
• Floor space design.
• Furniture selection.
• Technology design and selection.
• Organisational structure.
• Hiring/training programs.
• Compensation and incentive plans.
• Project management.

We draw upon the experience, gained from supporting blue chip organisations across EMEA and beyond to ensure the timely opening of a new facility to budget and fully operational.