Emax Consulting has been working successfully with organisations since 2002 to solve call centre performance problems.
 
Typically, after a short assessment, we will create an integrated plan to address the key areas through operations and technology changes. These can include:

• Target for achievement
• Segment customers and use technology to help manage them
• Share best practices
• Empower agents and focus on business outcomes
• Extract greater value from your customer calls
• Plan for flexible working success
• Build relationships
• Re-examine the key performance metrics and improve the agent desk-top
• Make better use of external experts
• Satisfy complex customer demands using unified communications